frequently asked questions
where do your products ship from?
we're based in Ontario, Canada.
where do your products ship to?
for a list of countries please visit our shipping & delivery page.
what is your return/exchange policy?
we do not offer returns or refunds on our pre-orders and in-stock products. if there is a problem, please email us at firstname.lastname@example.org or reach us on discord and we will try our best to resolve any issues. refunds may be offered if we cannot find an adequate solution for certain issues.
we offer returns and exchanges on apparel products with sizes. however, pre-paid return labels will not be provided by us. if size exchanges are unavailable, we can only offer refunds. if the apparel is returned in unsellable condition (stains, pet hair), we may not be able to refund your order and ship back your product.
any updates on my order?
please visit our order lookup to see the current phase and expected arrival of your preorders.
can I cancel/modify my order?
for pre-orders please contact us during the pre-order period to cancel. we will not be able cancel orders after the pre-order period.
for modifications to orders, such as address changes or adding items, please contact us at email@example.com.
will you have in-stock items in the future?
our goal at osume is to move strictly to an in-stock purchasing model in the future. we believe in keyboards and keyboard accessories being accessible to everyone. your support helps us move towards that, one step at a time.
how are the quality of the keycaps?
we pride ourselves in maintaining a high quality of standards for our keycaps. because our keycaps are dye subbed PBT, we do have some quality standards we adhere to here.
when are your keycap sets coming back?
how can I collaborate with osume?
we're sincerely grateful we've received the attention of so many talented influencers! in order to pick the best fit for osume, we kindly ask for you to send us an e-mail with a detailed proposal to firstname.lastname@example.org. in your proposal, you must describe the products that we offer and the type of content you will be creating for osume. e-mail collaboration proposals that fail to meet the aforementioned requirements will not be considered. collaboration requests that are not received via e-mail will not be considered.
my question wasn't listed here!
for any other questions, please e-mail us at email@example.com!